Privacy Statement
EasiCoin (“we”, “our”, or “the Company”) is committed to protecting your privacy. We are dedicated to ensuring that your personal data is collected, processed, and stored transparently and securely as you use our services.
This policy applies to all services provided via the EasiCoin website, mobile app, mini-program, API, and other platforms.
1. Information We Collect
When you register an account or use our services, we may collect the following information:
1.1 Basic Identity Information
Name, mobile phone number, and email address;
Government-issued identification (e.g., national ID or passport);
Residential address, date of birth.
1.2 Device and Usage Information
Device model, operating system, IP address, MAC address;
Location data (only if you grant permission);
Access logs, click behavior, and transaction history.
1.3 Security and Compliance Information
Selfie photos or videos for identity verification;
Bank account details (for reward distribution);
Any materials provided during customer support.
2. How We Use Your Information
We collect and use your personal data for the following purposes:
To complete identity verification and compliance procedures;
To provide and optimize our services;
To offer customer support and resolve issues;
To prevent fraud and enhance platform security;
To send important notifications (e.g., transaction updates, security alerts);
To fulfill legal or regulatory obligations.
3. App Permissions
We only request app permissions when required for specific features, and only after your explicit action or consent:
Camera and Photo Access
Used for updating your profile picture or submitting ID documents;
Access occurs only when you initiate the action;
We do not scan, access, or upload other photos.
Biometric Authentication (e.g., Face/Touch ID)
Used to enable fast and secure logins;
Biometric data is stored only on your device and never uploaded or shared.
Notification Permission
Used to push transaction alerts and security reminders;
You can disable notifications in your system settings at any time.
4. Information Sharing and Disclosure
We do not sell your personal information. We will only share it in the following circumstances:
With your explicit consent;
With trusted service providers for identity verification, payments, or risk control;
As required by applicable laws or court orders;
To protect your rights or the rights of others;
When anonymized for analytics or research purposes.
All third-party partners are bound by confidentiality and data protection agreements.
5. Your Rights to Manage Information
You have the right to:
View and update your account information;
Request account deletion or deactivation;
Withdraw previously granted permissions;
Request access to, correction, or deletion of your personal data.
Requests can be made via the in-app settings or by contacting customer support.
6. Cookie Usage
We use cookies and similar technologies to enhance your experience:
To maintain your login session and save preferences;
To support traffic analysis and service improvements.
You may manage or disable cookies through your browser settings. Some features may not work properly if cookies are disabled.
7. Data Security Measures
We implement the following measures to safeguard your data:
Encryption of data during storage and transmission;
Firewalls and intrusion detection systems;
Access controls and audit logs;
Regular employee training on privacy and security;
Periodic security checks and vulnerability patching.
8. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. If such data is found to be collected unintentionally, we will promptly delete it.
9. Policy Updates
We may update this privacy policy to reflect service changes or legal requirements. Major updates will be clearly communicated on our platform. Continued use of our services after such updates indicates your agreement to the new policy.
10. Contact Us
If you have any questions, requests, or complaints regarding this policy, please contact us via:
Email: [email protected]
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