search

What should I do if my deposit hasn't arrived?

Why does my deposit show as not received when I deposited cryptocurrency into EasiCoin?

Hello, blockchain asset transfers consist of three main steps:

Step 1: The transfer is successful, and the withdrawal status on the platform shows as “Completed” or “Successful,” meaning that the transaction has been successfully sent from the platform to the blockchain. However, this does not mean that the funds have been credited to the receiving platform yet.

Step 2: The corresponding block confirmation takes place. Sometimes, due to high transaction volume, blockchain congestion can occur, which may delay the confirmation of the deposit, causing the funds to be pending for a longer period.

Step 3: Once the transaction is confirmed on the blockchain, the funds will be credited to your account as soon as possible. You can track the progress using the transaction hash (HASH).

Each blockchain has different characteristics, and the number of confirmations required for each transaction may vary. Depending on the blockchain, confirmation can take different amounts of time.

What to Do If Your Deposit Has Not Been Credited?

  1. If the blockchain shows "unconfirmed" and the confirmation count has not yet reached the required number for EasiCoin, please be patient. Once the blockchain confirms the transaction, EasiCoin will credit your account.

  2. If the blockchain shows "unconfirmed" but the confirmation count has reached the required number for EasiCoin, please contact our official customer service. Provide your registered UID, deposit address, a screenshot of your deposit, a withdrawal success screenshot from the sender’s platform, and the transaction ID (HASH) to [email protected]. We will investigate further.

  3. If the blockchain shows "confirmed" but the funds are still not credited, please contact our official customer service and provide your registered UID, deposit address, a screenshot of your deposit, a withdrawal success screenshot from the sender’s platform, and the transaction ID (HASH) to [email protected]. We will investigate further.

How to Check the Deposit Details and Progress?

To check the deposit details and progress, log in to the corresponding blockchain explorer and input the HASH to see the status.

The blockchain explorers are as follows:

EasiCoin Team

上一页Deposit FAQ下一页How to Resolve Deposit Errors

最后更新于